Valid passport (6+ months validity), passport-size photos, vaccination certificate (Meningitis ACYW135), visa application form, proof of relationship (Mahram evidence for female pilgrims under 45), and medical fitness certificate.

We recommend booking at least 6 months in advance to secure the best accommodation and flight options. Early-bird discounts are available for bookings made 4+ months before departure.

Basic travel insurance is included in all packages. This covers medical emergencies, trip cancellation, and lost luggage. Premium insurance upgrades with higher coverage limits are available as add-ons.

Visa processing typically takes 10-15 working days after all required documents are submitted. We recommend submitting documents at least 3 weeks before your intended travel date.

Yes, multiple-entry Umrah visas are available for eligible nationalities. Contact our visa team for specific requirements based on your nationality.

Meningitis ACYW135 vaccination is mandatory for all pilgrims. COVID-19 and Polio vaccinations are also recommended. Yellow Fever certificate is required for pilgrims arriving from endemic areas.

Cancellation policies vary by hotel contract. Generally, cancellations 30+ days before check-in receive a partial refund. Cancellations within 30 days are non-refundable. Please review your specific package terms.

Yes, airport transfers are included in all our packages. You will be met at the airport by our representative and transferred to your hotel in an air-conditioned vehicle.

We accept cash, bank transfer, credit/debit cards, and online payment. Installment plans are available for qualifying bookings. Contact our finance team for details.

Essential items include: Ihram clothing for men, modest clothing for women, comfortable walking shoes, personal medications, sun protection, travel documents, and a small day bag. Avoid overpacking as hotel laundry services are available.