Política de Cancelación y Reembolso
Last updated: September 2026
Hajj Packages - Deposits
For Hajj packages, deposits are non-refundable once 30 days have passed from the booking date and the season is announced.
Umrah Packages - Before 45 Days
For Umrah packages, cancellations made more than 45 days before departure receive a full refund of payments made, minus any non-refundable airline charges.
Between 45 and 15 Days
Cancellations made between 15 and 45 days before departure are refunded at 50% of the total package value.
Less Than 15 Days
Cancellations made less than 15 days before departure, or no-shows, are not refunded.
Cancellation by the Operator
If we must cancel a departure due to force majeure, government restriction or airline failure, we will offer a full refund or a transfer of your booking to a later departure.
Travel Insurance
We strongly recommend comprehensive travel insurance that covers cancellation for medical or personal reasons.
If you have any questions, our team is happy to help before you book.